What Information We Gather and Why
When you create an account, we collect the details you submit: name, contact number, email address, and the payment method you link — whether that is Touch 'n Go eWallet, Boost, or GrabPay. Each time you make a deposit or withdrawal using DuitNow or FPX, a
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transaction record is created and stored against your account. We also log device type, browser session data, and IP address to detect unusual access patterns and keep your account secure. We do not sell your personal data to third parties. Data is shared only where required
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for payment processing — for example, when a Touch 'n Go eWallet transaction routes through the payment gateway — or where we are required to do so by applicable local law. You can withdraw consent for optional data uses at any time by contacting our support
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team. Players in Ipoh reach our support channel through the same live chat path as anywhere else in Malaysia. Retention periods match what is needed for financial record-keeping and account verification; once that period ends, data is deleted from active systems.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.